FAQ
What kinds of products do you sell?
We specialize in handcrafted personal care products made with natural ingredients, including skincare and haircare solutions. Our product range includes moisturizers, cleansers, masks, hair milk, and more, all formulated to promote holistic well-being.
Where do your products come from?
Our products are meticulously crafted with natural ingredients sourced from reputable suppliers. We prioritize quality and sustainability, ensuring that our ingredients are ethically sourced and environmentally friendly.
What is the shelf life of each product?
The shelf life of our products varies depending on the specific formulation and ingredients. Generally, our products have a shelf life of 8 to 12 months when stored properly in a cool, dry place away from direct sunlight. We recommend checking the product label for specific expiration dates.
Are your products suitable for all skin types?
Due to using natural and safe ingredients, our products are generally suitable for all skin types. However, as individual reactions can vary, we recommend conducting a patch test before full use, especially for those with sensitive skin or specific skin conditions.
Do you offer customized products for specific skin concerns?
Yes, we offer customized products tailored to address specific skin concerns. Whether you're dealing with acne, dryness, or other skin issues, our team can work with you to formulate personalized solutions that meet your unique needs and preferences.
Do you offer any discount for First Time Buyers?
Yes, simply sign up for our newsletter and receive a WELCOME code for your first purchase.
Do you offer Free Shipping?
Yes, enjoy Free Shipping on orders over HK$350 or equivalent. You can also enjoy it with other discount offers.
What kinds of discounts do you offer?
In addition to the WELCOME discount, we offer MORE discounts starting from the second item purchased and a LOYAL discount for orders over HK$800 or equivalent.
How can I check my order status?
Easily check your order status by clicking on Live Chat for assistance.
How can I communicate with you before or after sales?
You can reach us through Contact, Inbox, and Live Chat for any inquiries or assistance before or after your purchase.
Can I return or exchange an item if it's not in its original condition? (Due to natural products with fewer or even no chemical ingredients)
Absolutely. We offer a 30-day return and exchange policy, even if the item is not in its original condition. However, customers may be responsible for the return shipping fee. If you have any questions or need assistance, please don't hesitate to contact us.